Anonymous
map-marker Cross Roads, Texas

Plantation Homes Customer Care Review from Cross Roads, Texas

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
These builders are liars and thieves who want nothing but your money! Nothing will be done when it's suppose to be. You will be the one constantly having to call to find out what is going on. Their preferred lender is a joke. The regional VP Terri Hayley is a heartless women who wants nothing more then money and numbers to make herself look good. She does not care about you the customer at all. You can only leave message led at the corporate office and can never get a direct line to anyone so hat they can just ignore you and take your money. Do not waste your money, time, and effort on a builder and people who don't care about you the consumer . Beware and don't be fooled by the dream they sell you!
View full review
Cons:
  • Being ignored and the heartless people of the company
  • Rude sales manager
  • Beware
Reason of review:
Poor customer service
3 comments
Godfrey Nqu

We have a 2015 home built by Coventry/MHI. We had to buy a house to live in this October after we spent a lot of money to remediate the mold growing in the walls, on the slab and in our HVAC.

The mold returned because the slab itself is wicking water up through it and the amount of movement in a short amount of time has resulted in rafters splitting apart and from the roof itself. We filed a lawsuit and have been in arbitration for over a year now, they have accepted zero responsibility for the death trap they built. I have been able to get a state senator to hear me and I am trying to get legislation that would prevent MHI/Plantation/Coventry from putting an arbitration clause in their contracts. Ethical builders should not need to worry about lawsuits if they stand behind their product.

This builder does not and the arbitration clause prevents homeowners with legitimate claims to get a remedy and justice. It also violates our 7th Amendment right as it denies homeowners the right to a trial. I'm searching for homeowners to join me in getting justice and protecting the rights and health of future homeowners. A class action suit was brought against KB Homes in Texas and they can no longer have forced arbitration.

We have a home that we have put a total of $690k into...not accounting for the remediation and repairs to drywall that had to be removed and we cannot live in it. Two structural engineers have said it's a "tear down" and the mold expert has said there is no way to prevent the mold from continuing to grow unless the 4300 sqft house is gutted completely.

Arbitration is prohibitively expensive for most homeowners, our construction attorney has said that 9 out of 10 homeowners with legitimate defects cannot pursue the builder. Most give up.

Guest

You are right about plantation homes and their managers especially Terry. She was a former sales person who left to become a realtor but failed and now a vp?

With them. What a *** joke spread the word as much a possible enough bad reviews will hit them in their greedy pockets.

Godfrey Nqu
reply icon Replying to comment of Guest-1181204

We have a 2015 home built by Coventry/MHI. We had to buy a house to live in this October after we spent a lot of money to remediate the mold growing in the walls, on the slab and in our HVAC.

The mold returned because the slab itself is wicking water up through it and the amount of movement in a short amount of time has resulted in rafters splitting apart and from the roof itself. We filed a lawsuit and have been in arbitration for over a year now, they have accepted zero responsibility for the death trap they built. I have been able to get a state senator to hear me and I am trying to get legislation that would prevent MHI/Plantation/Coventry from putting an arbitration clause in their contracts. Ethical builders should not need to worry about lawsuits if they stand behind their product.

This builder does not and the arbitration clause prevents homeowners with legitimate claims to get a remedy and justice. It also violates our 7th Amendment right as it denies homeowners the right to a trial. I'm searching for homeowners to join me in getting justice and protecting the rights and health of future homeowners. A class action suit was brought against KB Homes in Texas and they can no longer have forced arbitration.

We have a home that we have put a total of $690k into...not accounting for the remediation and repairs to drywall that had to be removed and we cannot live in it. Two structural engineers have said it's a "tear down" and the mold expert has said there is no way to prevent the mold from continuing to grow unless the 4300 sqft house is gutted completely.

Arbitration is prohibitively expensive for most homeowners, our construction attorney has said that 9 out of 10 homeowners with legitimate defects cannot pursue the builder. Most give up.

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Anonymous
map-marker Lufkin, Texas

Plantation Homes lie to their customers

I bought a house from plantation and paid a premium lot charge for a green belt lot. My sales associate promised me on several occasions that trees would always remain behind my house.

This is the whole reason why we chose this house over others we looked at. Recently, those trees were bulldozed. I have not only lost home value but i now have a drainage ditch as a view.

I confronted Plantation Homes about the false advertisement and they basically danced around the issue and gave me no reconciliation. They are liars who will tell you anything to sell a home and I would never recommend anyone buy from them.

View full review
Loss:
$6000
Reason of review:
false advertisement

Preferred solution: Full refund

1 comment
Godfrey Nqu

We have a 2015 home built by Coventry/MHI. We had to buy a house to live in this October after we spent a lot of money to remediate the mold growing in the walls, on the slab and in our HVAC.

The mold returned because the slab itself is wicking water up through it and the amount of movement in a short amount of time has resulted in rafters splitting apart and from the roof itself. We filed a lawsuit and have been in arbitration for over a year now, they have accepted zero responsibility for the death trap they built. I have been able to get a state senator to hear me and I am trying to get legislation that would prevent MHI/Plantation/Coventry from putting an arbitration clause in their contracts. Ethical builders should not need to worry about lawsuits if they stand behind their product.

This builder does not and the arbitration clause prevents homeowners with legitimate claims to get a remedy and justice. It also violates our 7th Amendment right as it denies homeowners the right to a trial. I'm searching for homeowners to join me in getting justice and protecting the rights and health of future homeowners. A class action suit was brought against KB Homes in Texas and they can no longer have forced arbitration.

We have a home that we have put a total of $690k into...not accounting for the remediation and repairs to drywall that had to be removed and we cannot live in it. Two structural engineers have said it's a "tear down" and the mold expert has said there is no way to prevent the mold from continuing to grow unless the 4300 sqft house is gutted completely.

Arbitration is prohibitively expensive for most homeowners, our construction attorney has said that 9 out of 10 homeowners with legitimate defects cannot pursue the builder. Most give up.

Pa Sax
map-marker Fort Worth, Texas

Would NEVER wish this on my worst enemy.

I truly have no idea where to begin with the terrible experience my husband and I had building our first home with this builder. Just when we thought it couldn't possibly get any worse, it got worse. To go into detail about each thing that contributed to our experience would literally be at least 10 pages. The customer service was a joke. The timeliness was appalling. It took 9 months to build a 1707 square foot home. Now that we are FINALLY in the home, we are still experiencing just little things that really irritate us. We were not left ANY touch up paint. They gave us a coupon for a free gallon and the paint color they use is only sold in 5 gallon commercial buckets. Really? We were showed where our irrigation system was, not how to use it or that the builder had it on 3 times a day for 20 minutes each cycle. We get our first water bill and it is $556.00. Its our first home, I feel like they could have shown us how to change it. Or told us that it was IMPORTANT to change. These are just little things but after the entire process was so awful it just makes these things that much more irritating. DO NOT build with Plantation Homes. I REPEAT. DO NOT build with Plantation Homes.
View full review
Pros:
  • Design of my home
Cons:
  • The
  • Company as a whole
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

6 comments
Godfrey Nqu

We have a 2015 home built by Coventry/MHI. We had to buy a house to live in this October after we spent a lot of money to remediate the mold growing in the walls, on the slab and in our HVAC.

The mold returned because the slab itself is wicking water up through it and the amount of movement in a short amount of time has resulted in rafters splitting apart and from the roof itself. We filed a lawsuit and have been in arbitration for over a year now, they have accepted zero responsibility for the death trap they built. I have been able to get a state senator to hear me and I am trying to get legislation that would prevent MHI/Plantation/Coventry from putting an arbitration clause in their contracts. Ethical builders should not need to worry about lawsuits if they stand behind their product.

This builder does not and the arbitration clause prevents homeowners with legitimate claims to get a remedy and justice. It also violates our 7th Amendment right as it denies homeowners the right to a trial. I'm searching for homeowners to join me in getting justice and protecting the rights and health of future homeowners. A class action suit was brought against KB Homes in Texas and they can no longer have forced arbitration.

We have a home that we have put a total of $690k into...not accounting for the remediation and repairs to drywall that had to be removed and we cannot live in it. Two structural engineers have said it's a "tear down" and the mold expert has said there is no way to prevent the mold from continuing to grow unless the 4300 sqft house is gutted completely.

Arbitration is prohibitively expensive for most homeowners, our construction attorney has said that 9 out of 10 homeowners with legitimate defects cannot pursue the builder. Most give up.

Guest

Ummm, you are an *** to blame the builder for your lack of knowledge. They build houses, you live in it.

Guest
reply icon Replying to comment of Guest-1156222

Ummmm...you're a TOOL and obviously work for PH. Hateful, ***.

Guest

We are considering Plantation Homes in Fort Worth as well and if you are willing , I would like to understand your experience in more detail. Was it in the Creekwood community?

Godfrey Nqu
reply icon Replying to comment of Guest-1094688

We have a 2015 home built by Coventry/MHI. We had to buy a house to live in this October after we spent a lot of money to remediate the mold growing in the walls, on the slab and in our HVAC.

The mold returned because the slab itself is wicking water up through it and the amount of movement in a short amount of time has resulted in rafters splitting apart and from the roof itself. We filed a lawsuit and have been in arbitration for over a year now, they have accepted zero responsibility for the death trap they built. I have been able to get a state senator to hear me and I am trying to get legislation that would prevent MHI/Plantation/Coventry from putting an arbitration clause in their contracts. Ethical builders should not need to worry about lawsuits if they stand behind their product.

This builder does not and the arbitration clause prevents homeowners with legitimate claims to get a remedy and justice. It also violates our 7th Amendment right as it denies homeowners the right to a trial. I'm searching for homeowners to join me in getting justice and protecting the rights and health of future homeowners. A class action suit was brought against KB Homes in Texas and they can no longer have forced arbitration.

We have a home that we have put a total of $690k into...not accounting for the remediation and repairs to drywall that had to be removed and we cannot live in it. Two structural engineers have said it's a "tear down" and the mold expert has said there is no way to prevent the mold from continuing to grow unless the 4300 sqft house is gutted completely.

Arbitration is prohibitively expensive for most homeowners, our construction attorney has said that 9 out of 10 homeowners with legitimate defects cannot pursue the builder. Most give up.

Dona Yja

I hate to be the bearer of bad news, but given all the problems you had with this company, just think of what they covered up. As time goes on, you will no doubt encounter them. All nice on the outside, but underneath a lovely exterior, what lurks there?

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Anonymous
map-marker Houston, Texas

Plantation Homes Home Construction Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We had to close 2 weeks ago and plantation homes has not finished our home. My husband and I are ready. Everything is ready except them. At the school I work at everyone knows about the progress lol or lets say no progress on the home and they will definitely not build a home with plantation homes.
View full review
Anonymous
map-marker Euless, Texas

Bad builder

We've lived in our house in Euless (Sanctuary on Texas Star) about four months. They wanted us to do a feedback survey at closing, but I refused--the experience was that bad. We're having drainage issues in the backyard, and at one point I got so frustrated I sent a four page letter to their corporate office. Right now they're trying to fix the problem by adding dirt, which isn't helping. One thing I will say, the other builder out here is Rendition, and they take about twice as long to build their houses, so that should tell you something right there. Here's an overview of the letter I sent to them recently:

Currently I have water collecting in both corners of my backyard. I sent two messages about this problem before I finally received a response from the construction manager. The drainage problem is still there, and this was something I expressed concern about even during the early phases of my home’s construction. To make matters worse, when the house on the north side of us was built, the landscape crew completely covered up the French drain openings with sod. This is also hindering drainage, and I want the sod removed from the drain covers. I do not have the time or expertise to take care of this on my own, and I should not have to.

It was my understanding that the construction manager is supposed to meet with me 30 days after closing to address any outstanding issues, but this still has not been done although for the last three months I’ve requested a meeting with him. I work long hours at a stressful job, and he is not flexible when it comes to scheduling a time to meet.

Even before we moved into this house, we had already begun to regret choosing Plantation as our builder. Overall, it was such a bad experience we questioned whether it was a good idea for us to build at all. I was very unhappy from the beginning with the "package deal" I was forced into with Keller-Williams. Our agent, Kari, whom we did not choose, acted like she didn't care about us and often responded to emails with literally one word. When an offer was made on our house, she pressured us into accepting it without any negotiation although the offer was too low. She was not there for us, barely involved actually, and yet she still got paid thousands of dollars for the sale of my home. But even more incredible is that she also received a commission for the purchase of our Plantation home as well. At one point our sales rep, Becky Gutierrez, inadvertently forwarded the company's commission structure in an email, so I have a pretty good idea what everyone was paid. Becky also sent us another email by mistake that said our tentative closing date would be November 26th, but that would prove to be totally unrealistic.

There were also problems with the design center. For example, we were asked if we wanted décor light switches in the house, but we turned them down because they were $1,200. However, they were installed anyway. The same is true of the built-in stove top and oven—they were installed although we did not request it, and at one point Becky actually suggested I pay the extra cost. The back of our door was stained the wrong color, and the glass insert was completely different from what I asked for and had to be changed.

In October, when the framing, roof, electrical and plumbing were completed, we went inside and found water leaking from the upstairs bathtub. The wood and electrical wiring was dripping wet all the way down to the slab. We called Becky immediately and told her what was happening, and she said "Oh, at this stage the house is getting rained on, etc." (The affected area was in the center of the house.) We told her that the water needed to be turned off immediately before any more damage was done, and her response was, "It's really hard to get someone out there on a Sunday." So WE had to figure out how to turn the water off ourselves.

I had already purchased a Casablanca ceiling fan for the living room, to be installed after we moved in. The manufacturer of this particular fan requires that the ceiling bracket is attached directly to a roof joist with a lag screw. We tried repeatedly to tell Dennis (the construction manager) that we needed the outlet box underneath the joist instead of on a metal brace, but he refused to move it. He finally suggested we move it ourselves before the sheetrock was installed, and that’s what we did. That was why, along with having to turn off the water, we started to joke that Plantation’s motto is “If you want it done, do it yourself.”

The water leak downstairs was just the beginning. We were originally supposed to have a utility sink in the garage, but somehow it was forgotten. Rather than tear up the slab, we chose to leave it out. There was also supposed to be a transom-like window above the front door, and someone must have ordered it because the window was actually there with the other windows, but then Becky told us it wouldn't be put in because it wasn't part of our elevation. This was going to make the foyer very dark, so we unexpectedly had to spend over a $1,000 for a front door with a window in it. One of the homes behind us has the same elevation and floor plan, and it also inexplicably has the transom window over the front door…

Once the sheetrock was done, the house was still wide open, and we started seeing animal tracks. We told Becky and her response was "There aren't any animals out there." I went in the attic, which was accessible from upstairs, and found several piles of *** and urine. We also found *** in the upstairs bathroom. Judging from the tracks and everything, we figured out it was raccoons. We made this discovery ourselves, and we probably wouldn’t have known anything about it otherwise. An expert checked everything out, and it was cleaned up, but a little vigilance in keeping the house closed up at night would have kept animals out in the first place.

A recurring problem throughout the entire building process was that no one seemed to care about anything except the specific job they had to do (and sometimes they didn’t seem to care about that). Not only were doors and windows left open during bad weather, we saw food and drink all over the place, including after the raccoon problem was found. Even after the carpeting was put in, we would go over to the house and find it wide open where anyone or anything could just freely walk in. It seemed pretty obvious that workers from other job sites were using the bathrooms instead of the portable toilets outside. We took the responsibility of going over to the house every single day after dark to make sure it was closed up, because no one else would do it. Becky was not there anymore, because right after the initial contract was signed she moved to another location 40 miles away (and sometimes expected us to drive that far to meet with her). She did ask Lauren, the other sales rep at our development, to please check on the house and close the doors and windows, but she would not do it.

There seemed to be a lack of coordination and communication between the workers, and even between the workers and the sales office for that matter. At one point we decided to change the living room and sunroom from tile to carpet, and we paid the change fee and signed the documents. Inexplicably, tile was still put down in those areas. We never could figure out if these were just mistakes, or if it was all part of a bait and switch scheme, or if it's supposed to be some kind of surprise.

The construction process was extremely messy because, unlike Rendition, Plantation does not provide dumpsters, so the debris piled up in the yard and the garage. By the end of December our house was almost completely finished and the landscaping was done, but the driveway went for weeks covered in a thick layer of dirt and mud, which was constantly getting tracked inside, including on the carpet. We raised our concerns, but it fell on deaf ears, so we actually took our own power washer over there and cleaned a path on the driveway in an effort to keep out some of the dirt. Meanwhile, 75 days after construction started, the house was still not finished and many problems had to be addressed. Someone on the street behind us, whom we already knew, had their larger home finished in 75 days. At this point, Becky started taking this tack that no matter what, the house had to be completed "by the plan" even though it often made no sense. The shower door in the master bathroom was supposed to be arched at the top, but instead it was made square. And although we asked her to just leave it that way, she insisted on tearing out the tile, sheetrock and framing, causing further delays. The same was true with the tub, which was finished with tile around the edges even though the spec home had wood trim. We ultimately asked them to leave it that way, but she insisted on adding the trim, which did not match, and we later had to have it replaced.

In December, something went wrong with two of the upstairs windows and they had to be replaced, which meant tearing out and replacing the brick. The wall underneath the windows was also severely bowed inside, and had to be redone. Almost all of the windows in the house were not locking properly, and we were told they needed to be adjusted, but even after that some of the locks are still difficult to close. In the front yard we noticed water pooling on the sidewalk, because it's actually sloped toward the house instead of away from it. We brought it up, but Becky irately said that it was done according to city code. Some of the electrical outlets inside were put in the wrong place and had to be moved. Two of the bathtubs were badly chipped down to the cast iron and had to be fixed. The house has a number of recessed lights, and at one meeting Dennis told us that they had to be removed and replaced because the wrong type was installed. We even had to point out that there was no doorbell on the downstairs level. Higher quality workmanship would have prevented a lot of these issues from happening in the first place.

That lack of quality workmanship has resulted in several warranty calls on our part. One of the toilets would not flush properly, and when the plumbers could not fix it, they had to completely remove it from the floor. That was when they found that someone had dropped the knockout flange into the waste drain, so that water could not flow through. In the kitchen, the gas line next to the stove was rubbing on the underside of the cabinet drawer and prevented it from opening and closing. When we tried to run the air conditioner the first time, it would not cool. The service tech said that one of the lines was not properly connected and all of the coolant had drained out. The coach lights on either side of the garage door were loose and had no sealant around them, so we had to get those fixed as well. The upstairs bathtub drain is so bent it will not close, and we’re actually worried about getting it fixed for fear that there will be another leak.

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8 comments
Guest

You are a crazy *** ! Get a life and find the positives rather than focusing on the negative

Guest

You are soo right. I worked for Plantation homes for many years in the Dfw area and this type of service is very normal business practice.

Even down to sales people being threaten to get good surveys on construction work with which they have no control of.

The sales manager claims to be sultan of sales but all he does is copy know sales training programs to only copy to their own sales force. They are a joke and poor builder

Guest

Hi, we are neighbors, and sadly we are also having problems with Plantation homes. Our experiences are almost identical.

It's been over a year, and they are still passing us around, and refusing to acknowledge their shoddy work. I wonder how many of our neighbors are dealing with this?

Guest

I am so sorry for all your troubles. I know my advice is too late for this purchase but I hope it may serve you in the future.

I learned a long time ago, get an independent home inspection. No matter the age of the home, the issues revealed by the inspection, will help ease surprises, and may also, help you walk away if warranted

Guest

We are currently building in the Water's Bend subdivision in North Fort Worth. We have aleady seen several of the same types of issues.

The quality of workmanship on our home is some of the worst I've ever seen. Almost nothing is done correctly the first time, and they really don't care. If you don't stay on them, they will just cover up the mistakes and go on with the process. Anyone is is considering building a home, pick another builder.

Plantation Homes/MHI builders had an A+ BBB raing when we started this process. I checked it again today, and it's now a B-.

That should give you an idea how long this process has taken us. They broke ground on our home in May, it's now the end of October, and the house is still not done.

Guest

I am the plantation homeowners and i am not happy with quality workmanship. also service like warranty work.

Guest
reply icon Replying to comment of Guest-874162

I too am a plantation home owner in Richmond, we are experiencing several issue with our roof, house is only 2 1/2 years old.

Guest

I am looking to build a Plantation home in Rosenberg, TX and am now concerned with whether they are as high quality as I've been told. I may need to rethink this. I'd hate to have tom drive that distance every day to check on the home during construction.

View more comments (7)
Anonymous
map-marker Cypress, Texas

Plantation Homes - House Construction Review from Cypress, Texas

Plantation Homes - House Construction Review from Cypress, Texas

Having a house built by Plantation Homes and the project manager is out of town. No work on the house all week and this is what I get!

Was so excited about our house and came to look at it! Apparently while project manager is gone, there is no one over seeing the cleanup. My biggest pet peeve, people who work in their driveway and leave stains, well someone left a big tub of oil that is leaking all down the curb and gutter. When I told them how livid I was, they said they will try to get someone to remove it.

It's Memorial weekend and they needed to do more than try. If this stain is not removed, which in my experience dies not come out by power washing, then they need to replace the curb with our driveway.

I expect more from a company than this when you charge the prices they do. Extremely disappointed!!!!

View full review
Reason of review:
Poor customer service
Anonymous
map-marker Richmond, Texas

Misleading sellers. Buyers beware

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Plantation at grand mission sold us a model home for quick closing with the bait of a lease back option.we got the lender approval but plantation could not clear inspection and defaulted on the contract. Yet they are holding our earnest money hostage. now we know they could not have sell the model knowing it could not be closed any time soon without modifications.

plantation does not honor agreements, sales manager is rude and behaves like a petty contractor rather then a national home builder of repute they claim to be.

this company can not be trusted. do not deal with them without legal counsel.

View full review
Loss:
$15000
Cons:
  • Rude sales manager
Reason of review:
Poor customer service

Preferred solution: Full refund

Loreta Ssb
map-marker Dallas, Texas

Bad Customer service ,Bad sales response, No responsibility my rate

i Signed the house and sales person doesnot know actually what comes structural and finally when you come back to add then they say just NO. Every think is upgrade in their design center, Min upgrades for the house comes almost 15 to 20% of the base price for sure. Horrible customer service. I had never see that kind of response from sales ppl. They we can't inspect the house with any 3rd party inspectors. sales person dont let to talk to managers and dont give any info at all . even though the house is not constructed they say they dont give back earnest money or 10% of the options money also when the customer back out bs of their mistakes and lot more
View full review
Loss:
$11400
Cons:
  • Beware
Reason of review:
Poor customer service
2 comments
Godfrey Nqu

We have a 2015 home built by Coventry/MHI. We had to buy a house to live in this October after we spent a lot of money to remediate the mold growing in the walls, on the slab and in our HVAC.

The mold returned because the slab itself is wicking water up through it and the amount of movement in a short amount of time has resulted in rafters splitting apart and from the roof itself. We filed a lawsuit and have been in arbitration for over a year now, they have accepted zero responsibility for the death trap they built. I have been able to get a state senator to hear me and I am trying to get legislation that would prevent MHI/Plantation/Coventry from putting an arbitration clause in their contracts. Ethical builders should not need to worry about lawsuits if they stand behind their product.

This builder does not and the arbitration clause prevents homeowners with legitimate claims to get a remedy and justice. It also violates our 7th Amendment right as it denies homeowners the right to a trial. I'm searching for homeowners to join me in getting justice and protecting the rights and health of future homeowners. A class action suit was brought against KB Homes in Texas and they can no longer have forced arbitration.

We have a home that we have put a total of $690k into...not accounting for the remediation and repairs to drywall that had to be removed and we cannot live in it. Two structural engineers have said it's a "tear down" and the mold expert has said there is no way to prevent the mold from continuing to grow unless the 4300 sqft house is gutted completely.

Arbitration is prohibitively expensive for most homeowners, our construction attorney has said that 9 out of 10 homeowners with legitimate defects cannot pursue the builder. Most give up.

Guest

Haha, nice English. Sure it was them that had the communication problems

View more comments (1)
Garth Roh
map-marker Fate, Texas

Plantation homes does not honor warranty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I bought a Plantation home earlier this year (2014).

The selection process introduced to me was very awful and pointed that out to the salesman early on, but was told that i would have an opportunity to express my concerns during closing. I and not sure how that was to help while i was in the process of making selections for my home with an incompetent interior decorator.

Getting warranty representative to review ans assign warranty requests to the contractor is like pulling teeth. It is hard to for them to keep their appointments. I have wasted most of my vacation days for staying home on the days the appointment was set for.

The warranty process has been ABSOLUTELY awful! First, the original contractor of the house left the company in February and i didn't hear back from the warranty department until three months later. Even after that, the issues have not been resolved and I always hear that the issue I have are not under warranty. FOR EVERYTHING.

If I could go back in time would have never bought this house.

View full review
Loss:
$220000
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

3 comments
Godfrey Nqu

We have a 2015 home built by Coventry/MHI. We had to buy a house to live in this October after we spent a lot of money to remediate the mold growing in the walls, on the slab and in our HVAC.

The mold returned because the slab itself is wicking water up through it and the amount of movement in a short amount of time has resulted in rafters splitting apart and from the roof itself. We filed a lawsuit and have been in arbitration for over a year now, they have accepted zero responsibility for the death trap they built. I have been able to get a state senator to hear me and I am trying to get legislation that would prevent MHI/Plantation/Coventry from putting an arbitration clause in their contracts. Ethical builders should not need to worry about lawsuits if they stand behind their product.

This builder does not and the arbitration clause prevents homeowners with legitimate claims to get a remedy and justice. It also violates our 7th Amendment right as it denies homeowners the right to a trial. I'm searching for homeowners to join me in getting justice and protecting the rights and health of future homeowners. A class action suit was brought against KB Homes in Texas and they can no longer have forced arbitration.

We have a home that we have put a total of $690k into...not accounting for the remediation and repairs to drywall that had to be removed and we cannot live in it. Two structural engineers have said it's a "tear down" and the mold expert has said there is no way to prevent the mold from continuing to grow unless the 4300 sqft house is gutted completely.

Arbitration is prohibitively expensive for most homeowners, our construction attorney has said that 9 out of 10 homeowners with legitimate defects cannot pursue the builder. Most give up.

Guest

I agree. I am on my second plantation home..

the first one was a 2 story stockdale floorplan but when I went through my divorce, I built a 1 story Corsicana and I have always been a fan. I might put my house in the market but I do not know if I can afford them anymore at this time.

Guest

I am very sorry to hear that your experience was anything less than favorable. In what community did you purchase?

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Anonymous
map-marker San Antonio, Texas

Plantation homes: Poor quality foundations.

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Bought the house in South Central TX, 2000. Warped walls , foundation slips twice, below standard windows, plumbing leak under house, etc....We have spent thousands just to repair the damage from poor workmanship. The walk through was a joke; the salesman just wanted to get one more sale under his belt. Plantation Homes does not stand behind their homes; the warranty is a farce for a reason! Other homes in our neighborhood have had similar issues. One neighbor came home to find the living room had dropped 4 feet! Another neighbor found their kitchen ceiling on the floor. Of course these things happened after the warranty expired!
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Loss:
$25

Preferred solution: Let the company propose a solution

3 comments
Godfrey Nqu

We have a 2015 home built by Coventry/MHI. We had to buy a house to live in this October after we spent a lot of money to remediate the mold growing in the walls, on the slab and in our HVAC.

The mold returned because the slab itself is wicking water up through it and the amount of movement in a short amount of time has resulted in rafters splitting apart and from the roof itself. We filed a lawsuit and have been in arbitration for over a year now, they have accepted zero responsibility for the death trap they built. I have been able to get a state senator to hear me and I am trying to get legislation that would prevent MHI/Plantation/Coventry from putting an arbitration clause in their contracts. Ethical builders should not need to worry about lawsuits if they stand behind their product.

This builder does not and the arbitration clause prevents homeowners with legitimate claims to get a remedy and justice. It also violates our 7th Amendment right as it denies homeowners the right to a trial. I'm searching for homeowners to join me in getting justice and protecting the rights and health of future homeowners. A class action suit was brought against KB Homes in Texas and they can no longer have forced arbitration.

We have a home that we have put a total of $690k into...not accounting for the remediation and repairs to drywall that had to be removed and we cannot live in it. Two structural engineers have said it's a "tear down" and the mold expert has said there is no way to prevent the mold from continuing to grow unless the 4300 sqft house is gutted completely.

Arbitration is prohibitively expensive for most homeowners, our construction attorney has said that 9 out of 10 homeowners with legitimate defects cannot pursue the builder. Most give up.

Guest

Awful warrantee department.

At clouding they will tell you anything to close and that the warrantee dept will take care if whatever is not found by inspection under warrantee.

We had a punch list of 23 items before closing.

And others that were discussed to be no problem standard fixes. We love our home but be ready for about 50k of repairs on poorly constructed basics that have been present since the home was built and promised to be fixed.

Godfrey Nqu
reply icon Replying to comment of Guest-943175

We have a 2015 home built by Coventry/MHI. We had to buy a house to live in this October after we spent a lot of money to remediate the mold growing in the walls, on the slab and in our HVAC.

The mold returned because the slab itself is wicking water up through it and the amount of movement in a short amount of time has resulted in rafters splitting apart and from the roof itself. We filed a lawsuit and have been in arbitration for over a year now, they have accepted zero responsibility for the death trap they built. I have been able to get a state senator to hear me and I am trying to get legislation that would prevent MHI/Plantation/Coventry from putting an arbitration clause in their contracts. Ethical builders should not need to worry about lawsuits if they stand behind their product.

This builder does not and the arbitration clause prevents homeowners with legitimate claims to get a remedy and justice. It also violates our 7th Amendment right as it denies homeowners the right to a trial. I'm searching for homeowners to join me in getting justice and protecting the rights and health of future homeowners. A class action suit was brought against KB Homes in Texas and they can no longer have forced arbitration.

We have a home that we have put a total of $690k into...not accounting for the remediation and repairs to drywall that had to be removed and we cannot live in it. Two structural engineers have said it's a "tear down" and the mold expert has said there is no way to prevent the mold from continuing to grow unless the 4300 sqft house is gutted completely.

Arbitration is prohibitively expensive for most homeowners, our construction attorney has said that 9 out of 10 homeowners with legitimate defects cannot pursue the builder. Most give up.

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Anonymous
map-marker Cypress, Texas

Faulty constrution

We have witnessed on going problems in our plantation home every since we purchased the home in 2005.We first experienced a leak in one of the front bedrooms and had to have a great portion of the wall replaced due to water damage.We have also had trouble with one of our smaller berooms;with a constant water leak coming from the upper level of the actic.The problem seems to come from a bad installation of the air conditioning air duct or related issues.T MHI of plantations homemade repairs by replacing the damaged area of the ceiling.We still had to call plantation homes again to come back and resolve the same problem again.It is depressing for a home owner to place their trust in a builder and have to endure such treatment.
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1 comment
Godfrey Nqu

We have a 2015 home built by Coventry/MHI. We had to buy a house to live in this October after we spent a lot of money to remediate the mold growing in the walls, on the slab and in our HVAC.

The mold returned because the slab itself is wicking water up through it and the amount of movement in a short amount of time has resulted in rafters splitting apart and from the roof itself. We filed a lawsuit and have been in arbitration for over a year now, they have accepted zero responsibility for the death trap they built. I have been able to get a state senator to hear me and I am trying to get legislation that would prevent MHI/Plantation/Coventry from putting an arbitration clause in their contracts. Ethical builders should not need to worry about lawsuits if they stand behind their product.

This builder does not and the arbitration clause prevents homeowners with legitimate claims to get a remedy and justice. It also violates our 7th Amendment right as it denies homeowners the right to a trial. I'm searching for homeowners to join me in getting justice and protecting the rights and health of future homeowners. A class action suit was brought against KB Homes in Texas and they can no longer have forced arbitration.

We have a home that we have put a total of $690k into...not accounting for the remediation and repairs to drywall that had to be removed and we cannot live in it. Two structural engineers have said it's a "tear down" and the mold expert has said there is no way to prevent the mold from continuing to grow unless the 4300 sqft house is gutted completely.

Arbitration is prohibitively expensive for most homeowners, our construction attorney has said that 9 out of 10 homeowners with legitimate defects cannot pursue the builder. Most give up.

Anonymous
map-marker Arlington, Texas

Bait and Switch

Plantation Homes claims to be honest and a nation builder awared top builder etc..... Its all a scam. WE built a home with them in Arlington and every step of the way starting at the design center had nothing but troubles, including the inflated prices on just a few upgrades we did, they claim to give you an allowance for such but what they offer barely allows you to choose and color tile etc just to make the house liveable, I would not recommend building with them AT ALL!!!! Just read the other complaints they are all about the same, poor quality, high prices,false advertisement, poor sales people who no nothing about whats going on and cannot talk to anyone else..why are they hiding? its because they cant deal with all the complaints being received and force the sales personn to deal with them.. DONT BUY WITH THEM!!!
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Anonymous
map-marker Dallas, Texas

Enterprise Car Rental - Fraudulent Practices

My daughter was in a car accident in Abilene Texas. My insurance company helped her get a car while my car was being fixed. Since it was at the end of the semester, she came home and we returned the car in Mckinney Texas. Since we returned the car in a different location, Enterprise tried to claim that we scratched the bumper of the car. Apparently, this is a well known practice by this company. They will try to get you to pay for damages to offset dropping the car off at another location. The scratch in question was at the bottom of the bumper and was around 3.5 inches long. The employee at Enterprise had the gall to state that they could see the scratch from behind their desk when I pulled the car up their facility. From behind the desk, it would have been a good 20 yards, out a murky window at a car parked up by the curb, with a scratch at the bottom of the bumper. Enterprise sent me a bill for ~$500 for the scratch. In talking to their corporate customer service folks in their accident department - they said this was a common practice when a car is dropped off at an alternate location. I guess some customers end up paying their bogus charges, so they continue to operate in a deceitful manner. Please don't patronize this company.
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Loss:
$5000
1 comment
Guest

This ain't got nothing to do with Plantation Homes, crappiest builder on the planet.

Anonymous
map-marker Dallas, Texas

Plantation Homes

Plantation Homes is a very deceitful builder. I purchased a home in Melissa Texas. The features that are promised on their website are not what you end up receiving. In most cases, it is highly exaggerated. For example, they tout the home will have 'gutters in select areas'. The salesperson said that this meant that you will have gutters along the sides of your house. In actuality, we have a gutter that's around 3 feet in length total. Plantation states that they will guarantee that you have 1 year maintenance and that all utility bills are guaranteed for two years. What they don't tell you - until it's too late is that you only have 30 days to register at a special web site to get your utility warranty. If you simply read their website - you won't find this info anywhere. There are many more examples that I'll post at a later date. But at this time, I simply want other people to be very weary before buying a Plantation home. I wish I would have seen some information like this before my purchase. Good luck and God Bless.
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